Complaint Channels

Got a complaint, feedback or enquiry?

We would love to hear from you.

Please feel free to reach us on any of the following channels, providing your transaction amount and beneficiary details where applicable.

(For failed POS transactions - the failed transaction decline receipt will be required)


Remember, Access Bank will never ask for your full card PAN, PIN, OTP, Password, or BVN. If you receive any suspicious phone call, text message or email, report to us immediately.

Get in touch with us

Head office at 14/15 Prince Alaba Abiodun, Oniru Road, Victoria Island, Lagos Nigeria

You can also call us on: 0201-2712005-7, 0201-2273000-9 or 07003000000, 02012802500.

Latest News

Access Bank Zambia Limited Completes Acquisition of Atlas Mara, Creates One of Zambia’s Top Five Banks Notice of the 35th Annual General Meeting (AGM) of Access Bank PLC S&P Global Ratings Provides Aligned Opinion on Access Bank PLC's Sustainable Finance Framework Access Bank Plc (Access) enters into acquisition agreements with Standard Chartered Bank Access Bank launches the first American Express® Cards to be issued in Nigeria