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Complaint Channels

Got a complaint, feedback or enquiry?

We would love to hear from you.

Please feel free to reach us on any of the following channels, providing your transaction amount and beneficiary details where applicable.

(For failed POS transactions - the failed transaction decline receipt will be required)


Remember, Access Bank will never ask for your full card PAN, PIN, OTP, Password, or BVN. If you receive any suspicious phone call, text message or email, report to us immediately.

Get in touch with us

LET'S HAVE A CHAT OR SEND US AN EMAIL HERE Head office at 14/15 Prince Alaba Abiodun, Oniru Road, Victoria Island, Lagos Nigeria

You can also call us on: 0700CallAccess (07002255222377), +234 1- 2712005-7, +234 1-2802500

Latest News

Discontinuation of Acquisition of SIDIAN BANK LTD FIRS notifies corporate organizations to update TIN information on new portal Proposed Acquisition of Majority Equity Stake in Angolan-Based Finbanco S.A by Access Bank PLC Access Bank to Support Education with $1.7m raised at 2022 UK Charity Polo Tournament Access Bank Joins African Natural Capital Alliance as Founding Member