Firstly, you would need to have a funded Saving/Current account, then subscribe via the Url link or the downloadable form. Complete the registration form and pay the subscription fee to enroll
Will I need to pay any other fee at the hospital after subscribing?
No, only the applicable premium is required
How long would I be covered by this Plan?
The HealthXtra plan covers you for a period of one year and is renewable yearly.
What do I need to do to access care at a hospital?
The enrollee ID or Hygeia Mobile app containing your enrollee number should be presented at any of the listed provider hospitals, hospital confirms membership and treats
What is the Age Limit to Access HealthXtra?
Not more than 60years Old (standard HealthXtra) 80years (HealthXtra seniors).
What health services can I not access?
All health services under “Exclusions” in the benefit schedule of the plan cannot be accessed by persons who purchase this plan. Terms and Conditions of the plan should be carefully studied to understand the rules guiding the Plan.
Can I purchase this plan for a friend or relative?
Yes, this plan can be purchased for anyone and can be bought for more than one person.
Are there other variants of the HealthXtra?
Yes, there are additional variants- HealthXtra Seniors and HealthXtra for Corporates. More variants coming soon.
How do I download the app and, how do I get the Enrollee Details?
Download the Hygeia HMO Mobile App on playstore. After enrollment, you will receive a welcome mail or text message which will contain your enrollee details or
Complete the registration form and send completed form to the nearest Access bank branch or scan to Access bank Contact Centre. You will be contacted by Hygeia for enrollment.
What are call center numbers and other contact details I can reach if there are any challenges at the hospital?
0700 HYGEIA HMO (0700494342466) or WhatsApp Support: 09017900000. You can also send an email on hycare@hygeiahmo.com
