Tamada Messenger Live Chat

Interactive Voice Response (IVR)

Access more Self-Service with our Interactive Voice Response (IVR)!

Simply dial any of the Contact Centre helplines: 07003000000, 01-2802500, 01-2712005-7 and listen for the self-service option. 


Features & Benefits

  • Check your account balance
  • Transfer funds to Access Bank accounts
  • Find out information on products and services
  • Block lost or stolen cards
  • Log complaints or requests
  • Request for debit cards or cheque books

Frequently Asked Questions

  • If you are already using the USSD, you can use the Self-service without registration

  • If you are not registered on the USSD, dial *901# to enrol on the USSD so you can also have access to the self-service option.

  • Because you are attempting a transaction that can only be done with a registered phone number OR

  • You have inputted a wrong entry

  • Press 2 from the main menu, then select a number based on the complaints

  • Follow the prompts to provide the transaction details

  • Once completed, you will receive an SMS that with your complaint ID and the expected resolution date

  • The OTP is usually sent to the registered phone number on an account.

  • Press 5 on the main menu, press 1 for Account balance.

  • For new users, press 1 to give your Consent, an OTP will be sent to your registered phone number.

  • After inputting the OTP, you will be required to input your USSD PIN.

  • Select the account number from the list of announced account numbers or manually input your account number if the applicable account number is not announced, and then reconfirm.

  • Your account balance will be read out

  • Press 5 on the main menu, press 2 for Account statement.

  • For new users, press 1 to give your Consent, an OTP will be sent to your registered phone number.

  • After inputting the OTP, you will be required to input your USSD PIN.

  • Select the account number from the list of announced account numbers or manually input your account number if the applicable account number is not announced, and then reconfirm.

  • Confirm the duration you want by selecting the appropriate number

  • Your account statement will be sent to your registered email

  • Press 1 on the main menu, press 2 to block your debit card

  • Select 1 to block your debit card Using the exact card number

  • Your call will be transferred to an agent for the exact card to be blocked

  • Select 2 to block all debit cards linked to your account

  • All your debit cards will be blocked

  • Press 1 on the main menu, then press 1 to block your Account.

  • Input your USSD PIN

  • Select the account number you would want to block from the list of announced account numbers or manually input the account number and confirm.

  • Your account will be blocked

  • Yes, Press 3 from the main menu, then select 5 and follow the prompt

  • N20,000 daily limit

Yes

  • Failed WEB/POS transactions

  • ATM dispense error on us/other banks

  • Failed Transfer

  • Failed bill payment

No

  • Block Card/Account

  • Account balance/statement/number request

  • User ID request

  • Payday loan enquiries/request

  • Debit/Cheque book request

  • Fund transfer

No

Yes, Press 9 on the main menu option

 

  • You have inputted a wrong entry OR

  • You are calling with a number not linked to an account and attempting a transaction that can only be done with a registered phone number

 

  • Press 2 from the main menu, then select 1

  • Input the complaint account number

  • The status of the complaint will be sent to your registered phone number.

  • Accounts with more than one active case will be routed to an agent for detailed feedback

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