We Care

Because we care, we listen. If you have complaints that have remained unsolved for 90 days and above, Our Customers' Ombudsman of Access Bank will mediate. The Ombuds Process is an Alternative Dispute Resolution yet informal medium wherein an aggrieved customer may lodge complaints.

We Care

The Customers’ Ombudsman of Access Bank mediates fair settlement between the bank and its customers for complaints that have remained unresolved for 90 days and above. The Ombuds’ Process is an Alternate Dispute Resolution yet informal medium wherein an aggrieved customer of the bank may lodge complaints/grievances over the telephone, email, letters, physical visit to the Ombuds’ Office and within the shortest time possible, the Customers Ombudsman will collate data/information from both parties and informally engage parties towards an amicable resolution of the complaint.

The Ombuds process strives for a win:win resolution to ensure that the customer/banker relationship is not disrupted by any complaint. This is an innovative complaint resolution process, the first of its kind by any Nigerian Bank, further assuring our customers that we care and any complaints they may have regarding our financial services will be amicably resolved to the satisfaction of our customers. 

Customers’ Ombudsman Contact details:
Access Bank Plc. Head Office
14/15, Prince Alaba Abiodun, Oniru Road,
Victoria Island, Lagos, Nigeria.
Email Address: cc-ombudsman@accessbankplc.com

For all other issues, please reach out to our Contact Center with the details below.

Get in touch with our experts

Send email to contactcenter@accessbankplc.com

To talk to us about how we could support your business, please call us on:

+234 0201- 2712005-7, +234 0201-2802500, 07003000000, 0201-2273000, 0201-2273007 (for Mobile Pin Activation) Visit any Access Bank Branch.

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