Card Security Tips

Follow these steps and protect your card details from fraudsters.

Access Bank and her partner card schemes (Interswitch, Visa, Valucard) will never send you an e-mail 

asking for confidential information such as account numbers, passwords, PIN numbers, credit card 

numbers or social security numbers. 


Protect yourself from fraudulent e-mails (phishing) claiming to be from a credit card company, bank’s 

website or any other website for that matter. Delete unsolicited e-mail or SMS that asks for this type of 

personal information. If you suspect you've provided confidential information to a fraudulent site or 

individual, contact the customer service number on the back of your card or from your account 

statement. You can report e-mail fraud claiming to be from any of our partner card schemes by 

forwarding the suspicious message to: contactcentre@accessbankplc.com 

Take note of the following tips:
  • Never write down your Personal Identification Number (PIN)–memorize it!
  • Never disclose PIN numbers to anyone.
  • Ensure you sign the signature panel on your card as soon as card is received.
  • Make sure your card is returned after every purchase.
  • Never give card numbers over the phone, unless you have initiated the call.
  • Always verify the transaction amount before signing the sales receipt.
  • When selecting a PIN, do not choose numbers and letters that can be easily identified. Avoid using initials, phone numbers or birth dates.
  • Make a record of card account numbers and telephone numbers for reporting lost or stolen cards. Keep this list in a safe place.
  • Know who has access to your cards.
  • Do not leave cards in the glove compartment of your car.
  • Report lost or stolen cards to your issuing bank immediately.
  • Always check sales vouchers to verify that the amount on the customer copy of the receipt matches the amount recorded on the merchant copy.
  • Report suspicious activities to your issuing bank.
  • Do not use your card to make purchases online on websites you are not sure of its security.
  • Some of those websites do not require your PIN for payments to be made from your account.
  • Where it is a fraudulent website, your card details can be used to make purchases online.
  • Enrol for VbyV so as to minimize the risks of being defrauded.
  • Your card is as important as your PIN.

Get in touch with us

LET'S HAVE A CHAT OR SEND US AN EMAIL HERE Head office at 14/15 Prince Alaba Abiodun, Oniru Road, Victoria Island, Lagos Nigeria

You can also call us on: 0700CallAccess (07002255222377), +234  0201- 2712005-7, +234 0201-2802500

Latest News

Notice of the 35th Annual General Meeting (AGM) of Access Bank PLC S&P Global Ratings Provides Aligned Opinion on Access Bank PLC's Sustainable Finance Framework Access Bank Plc (Access) enters into acquisition agreements with Standard Chartered Bank Access Bank launches the first American Express® Cards to be issued in Nigeria NOTICE OF ANNUAL GENERAL MEETING