USSD Banking - Frequently Asked Questions

*901# is Access Bank’s USSD code that allows you to transact and enjoy banking services conveniently from your phone, without the use of airtime or data. This service is available 24 hours.
 
*901# is available to all individual account holders (sole signatory) whose phone numbers are registered with any of the mobile network operators (MTN, GLO, Airtel and 9Mobile) and correctly maintained with the Bank.
 
Joint, corporate, and multiple signatory accounts are not eligible for this service.
A service session lasts for about 2 minutes and times out after every 20 seconds if there is inactivity.  This means that every transaction initiated must be concluded within 2 minutes.
No, *901# can only be accessed via your phone number maintained with the bank.
Yes, if you have an active roaming service.
To enrol on *901#, simply follow the steps below:
  • Dial *901# with your registered phone number
  • Click on ‘Transfer’
  • Enter the last 6 digits of your Debit Card number (You will be prompted to input your Date of Birth if you do not have an active debit card).
  • Enter your account number
  • Create a 4-digit PIN
With HIDA and other cardless accounts, you can enrol with your registered Date of Birth
Yes, you can. As long as the phone number is maintained with the Bank.
 
These are strings of numeric codes used to complete specific transactions in a shorter time.
The below are *901# short strings available for a variety of transactions:
 

USSD SHORTSTRINGS AND THEIR FUNCTIONS

S/N

Short Strings

Function

1

*901*1*merchant code*amount#

Merchant payment

2

*901*amount#

Self-airtime purchase

3

*901*Amount*Phone Number#

Airtime to others

4

*901*Amount*Account Number#

Transfer

5

*901*00#

Balance enquiry

6

*901*0#

PIN change/reset

7

*901*000*522+etag number+amount#

LCC Toll account top-up

8

*901*911#

To deactivate phone number on USSD (this service can be accessed via any phone or phone number).

9

*901*3#

Bill Payments

10

*901*000*RefCode#

USSD on POS

11

*901*5#

Diamond Xtra

12

*901*11#

Payday Loan

13

*901*14#

Dual Transaction Service (DTS)

14

*901*10#

Access Yellow

15

*901*13#

Access Africa

16

*901*12#

Update customer info
  • The maximum daily transfer limit is N100,000 (N20,000 per transaction)
  • Daily maximum limit on Airtime top-up is N20,000
Yes. To make transfers above N20,000, a hardware token or the last six digits of your debit card is required. You can request a token from any of our branches nearest to you.
Yes. This service is independent of the daily limit set for Internet Banking and Mobile App.
There is no session cost applicable.
The transaction charges are as follows:

Balance enquiry and other enquiries

N10

Transfer within Access Bank

N20

Transfer to Other Banks

N10 (N5,000 and below)

N25 (N5,001 - N50,000)

N50 (Above N50,000)

PIN change

Free

Airtime purchase (self)

Free

Airtime purchase (others)

Free

Bills payment

N100
The option to save beneficiary is available at the end of every transaction.
*901# service is safe, convenient, and a secure platform for transacting. You will need to input your PIN to authenticate every transaction as a personal security measure.
No, do not share your PIN, OTPs, card details or other personal banking information with third parties. Sharing your PIN, OTPs, passwords, and personal banking information gives them access to your account. Access Bank staff would never ask you for your PIN even while rendering assistance.
Always ensure you input your PIN yourself where required.
 
Dial *901*0# to reset pin.
Dial *901*911# on another phone and follow the prompt to deactivate your USSD profile.
You can visit our branch nearest to you, call our 24-hours Contact Centre on  01-271-2005 or send an email to contactcenter@accessbankplc.com
 
This means that the phone number has been blacklisted. You can visit a branch or send a mail to our Contact Center team (contactcenter@accessbankplc.com) with a written instruction to whitelist your phone number.
 
For enquires and issues resolution, call our 24-hour Contact Centre on 01-271-2005 or send an email to contactcenter@accessbankplc.com