USSD Banking - Frequently Asked Questions

*901#

DID YOU KNOW?

That an additional ₦6.98K is charged to your account by your network provider when you transact using *901#. This charge is applicable to all financial transactions carried out on all USSD platforms in Nigeria including the *901# platform. Airtime and data purchases are however exempted from this charge.

This policy became effective on June 6, 2021.

Here is the good news, at Access Bank, we are committed to providing more alternative solutions for our customers at no extra cost.

Other alternative channels include:

Happy Hour Rewards: How it works

  • Download the AccessMore app between 10am-2pm/Weekdays or 4pm-6pm on Weekends
  • Log-in with your username and password
  • Select the “Referrals and Reward” tile, click on “Opt in”
  • Voila, you get 5,000/1,000/500 points depending on the time/day
  • These points are equivalent to ₦5,000/₦1,000 and ₦500 respectively

Start enjoying seamless transactions at no extra cost, Click here to download the AccessMore app now

Frequently Asked Question (FAQs) - Block Account Option on *901#

Dial *901*911# on any phone and follow these easy steps:
  • Dial *901*911#
  • Select Option 2 (Block Account)
  • Select 'Self' or ‘Third party’ for others
  • Enter the phone number linked to the account (s)
  • Select the Account you want to block (you can select either one of your accounts or all of them)
  • Enter your USSD PIN 
Or dial *901# and select Other Services:
  • Select Option 9 (Opt Out)
  • Select Block Account
  • Select 'Self' or ‘Third party’ for others
  • Enter the phone number linked to the account (s)
  • Select the Account you want to block (you can select either one of your accounts or all of them)
  • Enter your USSD PIN 
A successful request notification will display on your phone screen once you complete this correctly, and your account(s) would be instantly blocked.
 
When you select Opt-out, you will be disabled from USSD Banking Service only, which means you will have access to your accounts via our other platforms and channels except for *901#.
 
Block Account restricts access to the account(s) selected such that accessing the account(s) via any channel or platform is impossible until the account is unlocked.
 
No, this service can be used on any phone type, either a smartphone or a feature phone.
No, all Access Bank customers that have enrolled on our USSD Service (*901#) and created a 4- digit PIN can use this service.
 
No, this is a free service offered by Access Bank. However, the ₦6.98 USSD telco charge for all transactions done on USSD Banking (excluding airtime and data purchase) applies.
 
Yes, choose the ‘block all accounts’ option on the menu to block all accounts linked to your registered mobile number.
 
Your friends and family who are access Bank account holders can use the third party option to block their accounts on your device. However, they must complete the process themselves without disclosing their USSD PIN to anyone.
 
To block an account, the account holder must confirm the request using their USSD PIN, which means no one can initiate a block account request on behalf of a third party just by knowing their phone number or account number.
 
If you lose your phone, you can use the third party option on any phone to block your account instantly.
 
Yes, you can. Follow the steps below:
  • Dial *901*911#
  • Select Option 2 (Block Account)
  • Select ‘Third party’
  • Enter the phone number linked to your account(s)
  • Select the account you want to block (you can select either one of your accounts or all of them)
  • Enter your USSD PIN 
A successful request notification will display on the phone screen once you complete this transaction.
 
  • Follow these easy steps to reset your PIN:
  • Dial *901#
  • Select 4 ‘Other Services’
  • Select 5 ‘Reset PIN’
  • Enter Date of Birth in the format shown (DDMMYYYY)
  • Create New PIN and Submit OR
  • Dial *901*0#
  • Enter Date of Birth in the format shown (DDMMYYYY)
  • Create New PIN and submit 
Or If you lose your phone or suspect fraudulent activities in your account and cannot remember your PIN, quickly call 07003000000 from any phone number to block your account.
No, a valid USSD PIN Reset is from the mobile number linked to your account(s) only.
 
If you have the same mobile number maintained on different accounts, kindly request a profile merge at any of our branches or send a written instruction via email to contactcenter@accessbankplc.com to resolve this.
 
Your USSD PIN is required before any block account request is validated. If you have not previously registered on *901#, you will be required to do so and create a 4-digit USSD PIN.
 
Follow these easy steps to register and create a PIN,
  • Dial *901#
  • Select any service, for instance, transfer
  • Enter Account number
  • Enter Date of Birth in the format shown (DDMMYYYY)
  • Create PIN, then submit OR
  • Dial *901*0#
  • Enter Date of Birth in the format shown (DDMMYYYY)
  • Create PIN, then submit
  • You can unblock your accounts by doing any of the following:
  • Send a duly signed instruction via email to contactcenter@accessbankplc.com
  • Call our 24-hour contact centre on 07003000000 or visit a branch.
  • Click HERE to use the self-service customer support option on our website
  • Visit a branch close to you for further assistance.
 
 

Remember, do not share your Passwords, PIN, and any other important account information such as your card number with third parties.