Device Finance process flow on the Quickbucks App
- Download the Quickbucks app from your app store
- Enter your email address and BVN linked phone number
- An OTP will be sent to you via SMS for verification. Upon verification, create an app password (used to log into the app) and PIN (used in transacting)
- Input personal details such as location, address, name, salary account name and number, BVN etc. Then agree/consent to terms and conditions
- Click on the 'device finance' console. Select the phone of your choice and fill in required details
- Click on 'get this device'. Accept the T&C
- Customer receives a transaction code via mail with other requirements for pickup of device
You can download the (quickbucks) app via:
Device Finance Quickbucks – Frequently Asked Questions
Q: What is Device Finance?
A: Device Finance is a scheme for financing the purchase of mobile devices under a contract arrangement. The finance scheme will include the device and monthly airtime bundle.
Q: Who qualifies for Device Finance?
A: This is available to customers who meet with below criteria:
- Salary domiciliation with Access Bank
- Confirmation of payment of last month’s salary
- At least one salary disbursement prior to device application request
Q: How do I request for Device Finance?
A: Simply download ‘Quickbucks’ app from your Google Play or Apple App Store, then select ‘Device Finance’ to get started.
Q: Where do I pick up the device from?
A: Device will be picked up at the outlet/store of request/choice by customer.
Q: How long does it take to get a device?
A: Once customer gets to the outlet/store following validation of details.
Q: What is the tenure of Device finance?
A: 12-months.
Q: How do I pay back?
A: Repayment is debited monthly from customer’s salary account domiciled with the Bank and customers will be billed based on their device collection date.
Q: What kind of devices can I get?
A: Variety of smartphone devices are available under the scheme based on customer’s eligibility. Log onto ‘Quickbucks’, select Device Finance to see offered range.
Q: What is the interest rate for Device Finance?
A: We offer highly competitive repayment plan based on the market value. Depending on your choice of airtime, you can even get the mobile phone at no cost. In essence, Device Finance is not offered as a normal interest based facility.
Q: How do I know my eligibility?
A: Eligibility amount and phones customers are eligible for are displayed once customer selects the device finance option on ‘Quickbucks’.
Q: How many times can I request for device finance?
A: As many times as possible as long as eligibility is not exhausted.
Q: What is the maximum eligibility?
A: Customers are limited to 30% of their annual salary with maximum eligibility of ₦500,000.
Q: What are the reasons for ineligibility?
A: Common reasons for ineligibility are:
- Outstanding or active loan
- Customer not profiled
- BVN and phone number not linked to account number
- Eligibility amount based on salary
Q: Is there a window for loan pre-liquidation?
A: The scheme is for 12-months, however, customers can pay off their loan at any time by reaching the Access Bank Digital Banking Business Development Unit.
Q: Is the Device Finance Scheme available to all mobile networks or only MTN users?
A: Yes, the scheme is available to all service providers while optional airtime is currently available to only MTN users. Simply select no airtime bundle customers without MTN phone numbers for now.
Q: Am I obligated to go with the monthly airtime bundle?
A: Monthly airtime bundle is OPTIONAL.
Q: Will the airtime credited be rolled over if unused within the month?
A: Unused airtime will be rolled over every month.
Q: Can the airtime be used to buy data or call other Networks?
A: Yes, you can convert airtime into data, as well as call other networks.
Q: Can I get an airtime bundle with my MTN post-paid line?
A: Device Finance airtime bundles are only available to MTN pre-paid customers.
Q: Is the scheme available for only brand new devices? Or can fairly-used devices be financed under this scheme?
A: Only brand new devices are available under this scheme
Q: What happens if the device I picked up is faulty?
A: Customers should be informed to check device is sealed and not tampered with before leaving the outlet. However, complaints of faulty devices must be received within 48hours of purchase. ONLY devices confirmed dead on arrival (mobile devices that are found to be defective at the point of receipt by the Customers) by an accredited service centres will be replaced within 14-21 working days.
Q: Are devices under the scheme covered by warranty?
A: Yes, devices are covered by the manufacturer’s warranty. This does not cover physical or water damage.
Q: Are devices under the scheme covered by insurance?
A: No, devices are not insured, however we do recommend that customers insure their devices.
Q: Can I return my device and what is your return policy?
A: Once customers have gotten the device and has left the pick-up location, the device can no longer be returned. Returns can only happen before confirmation number has been generated and loan has been booked.
Q: Can I pay down/pre-liquidate the Device Finance loan?
A: Customers pre-liquidate their Device Finance loan before the end of their tenor. Customers cannot part liquidate their loan.
Q: Still have questions?
A: For further information, unresolved and/or eligibility issues, please contact the Access Bank Contact Centre on 0700 300 000 or 01-280 2500, or visit your nearest Access Bank branch.