Hello, I am TAMADA, what can I help you with?
Tamada is our conversational and transactional chatbot. It chats with customers to provide their transactional needs. Tamada offers you a host of transactional options from Mobile Top-up to Funds Transfers.
For transactions Tamada is not able to help with, a live agent will be made available to you.
What can Tamada do for you?
Feel free to also ask, informal questions.
Terms & Conditions
Chatbot has been developed and is operated and maintained by or on behalf of Access Bank Plc ("Access", "Access Bank" "we" "our" or "us"). Chatbot, and all the trademarks, copyright, database rights and other intellectual property rights related to it, belongs to Access Bank Plc or our licensors.
The Chatbot is a service we offer that enables you to receive information from us and to transmit instructions to us electronically, in relation to your account domiciled with us (“an Account”) or other matter(s) we specify, through a mobile Application, URL and other channels.
Access to Mobile Banking
Not all devices are capable of accessing and supporting Chatbot. It is your responsibility to ensure any device you use to access Chatbot is compatible and capable of supporting Chatbot. We will not be responsible for any damage or loss to a device as a result of your access or use or attempted access or use of Chatbot.
The features of Chatbot include but are not limited to:
Your Account number, phone number, PIN, registration code, One Time Password (OTP) and Hardware/Software Token ("Login Details") may be required to successfully carry out some financial and self-service transactions on Chatbot.
Under no circumstances shall you allow anybody access to your Account through the service by divulging your transaction pin to a third party (intentionally or negligently), as you shall be solely liable for such disclosure and any consequences arising thereto.
You understand that your Sign-up Details are used to give instructions to us and accordingly, you undertake that:
Availability and Registration
By accessing or using Chatbot, You hereby warrant that:
If you do not agree to any part or all of the ToU, or do not represent the foregoing, you may not access or use Chatbot.
You will not be able to use Chatbot until you have registered to use the service. We can refuse to register you for the service and refuse to allow you to use and/or restrict your use of Chatbot at any time.
We reserve the right to modify this ToU as required. If the ToU is modified, we will post a clear, easily accessible modification notice on Chatbot. If you continue using Chatbot, you will be bound by any or all modifications made to it.
Charges and Transaction Limit
Please see below the applicable charges and transaction limit for the use of Chatbot and any of its features.
|Transaction Type||Charge (N|
|Account Balance Inquiry||10.00|
|Funds Transfer (Within Access Bank)||20.00|
|Funds Transfer (to other Banks)||50.00|
|* Bills Payment||100.00|
|Air Time Top up||Free|
|Stock Price Checker||Free|
*The bill payment service is provided by Interswitch and charges are applied according to Interswitch.
You agree to pay our charges for transactions which you initiate. Should these charges not be acceptable to you, please do not consummate the transaction as your conclusion of the transaction will be deemed as your consent to the charges. We reserve the right to review our charges at any time without prior notice to you. Any such revised charge(s) shall be indicated on this ToU.
In addition to our charges, you may be charged by your service provider for accessing Chatbot on your mobile phone, computer, tablet or other handheld device (the Device). These may include data roaming charges if you do this outside your home territory. All of these charges are solely your responsibility.
Furthermore, you consent and acknowledge that the information provided in other to effect an online money transfer of bill payment is true, accurate, current and complete. You are obligated to confirm that the information is accurate as we will not be liable for any liability for concluding a transaction with details you supply.
Minimum System Requirements
Chatbot will only work on compatible Devices and operating systems and certain functionality will only work if your Device is connected to the internet. Some features may also only be available with certain operating systems.
Use of Your Personal Information
Certain functionality of Chatbot may need to access your Device and information stored on it so that it works properly. By using Chatbot you consent to this.
Your Use of the Chatbot
You may only use Chatbot for your personal use and not in connection with any commercial endeavours. You must not copy or modify any part of it in any way.
You must not attempt to extract any source code from Chatbot, disassemble or reverse engineer it, or make any derivative versions, or attempt to interrupt or decipher the transmissions between Chatbot and our systems.
You must not use Chatbot for any of the following purposes:
Access Bank will report any such breach of use to the relevant enforcement authorities and will co-operate with those authorities by disclosing your identity to them. We also have the right to disclose your identity to any third party who is claiming that any act of yours or content introduced by you to Chatbot constitutes fraud, a violation of their rights to privacy or any other rights. You must not use Chatbot in a way that may damage or impair Chatbot and its service or our underlying systems and security.
Security is of paramount importance. You must keep your device secure and properly close Chatbot after each use. You must ensure that any security details account information and all other information that you provide to us via Chatbot or otherwise is complete, accurate and up to date.