General Security Tips

Informed and alert consumers assist in the frontline of defence against payment fraud

General Security Tips
  • Store your financial documents, credit cards, passwords, and tokens in a secure location.
  • Do not send any personal or sensitive information through email, as the channel is typically not secure
  • Report lost or stolen checks and debit/credit cards immediately
  • When selecting a Personal Identification Number (PIN), do not use a number or word that appears in your wallets, such as name, birth date, or phone number
  • When shopping online, use secure websites to make purchases. Look for secure transaction signs such as a closed lock icon and “https://...” in the address bar
  • Do not immediately open email attachments or click on links in unsolicited or suspicious-looking emails
  • Do not overshare on social media by providing information used by the Bank or customers.
  • Do not overshare on social media by providing information used by the Bank or customers.
  • Review the privacy options for the social media platforms you join to understand how to limit the amount of information you share
  • Avoid storing your passwords or other sensitive information on your computer, smartphone, or in places where it could be discovered
  • When you finish using platforms where you are required to sign in, always log off - do not simply close the browser
  • Be careful who you give your account details to as they can sometimes be used to receive fraudulent inflows without your knowledge or authorization
  • Be confidential with your internet Banking and Card details
  • Check and monitor your accounts for any unusual activity
  • Access Bank will never send you a mail containing a link that takes you straight to a webpage where you supply your Access Online or Access mobile login details (Username, Password and Token/PIN)
  • Access Bank will never send you a text message requesting for your to call a number where you supply your card details (full PAN, CVV, Exp Date, OTP/Token)
  • End the call immediately if a caller is requesting confidential information. Fraudsters impersonate companies and may even pretend to be Access Bank representative
  • Report all suspicious behavior or activities to frauddesk@accessbankplc.com or antifraudunit@accessbankplc.com
Documents Disposal
  • Always use the shredding machine to dispose of unwanted documents as it can lead to the disclosure of vital information to the Public or fraudsters if not properly disposed of.
  • Documents torn can easily be put together and sensitive information made available to unauthorized persons
  • Do not disclose customers information to 3rd parties including staff who do not have the need for that information
  • You are privilege to have the information about the customer and the Bank, so do not abuse or misuse it.
  • The information you are exposed to are for the benefit of the Bank and its customers, ensure you keep this information confidential at all times
  • If you received a new debit or credit card, cut up and discard your old card
  • Ask for a shredding machine if you do not have one.
Scam Mail Fraud
  • Did you receive an email asking you for your token, PIN, or Internet banking details?
  • Do not respond to the mail as Access Bank will not ask you for such confidential information.
  • Instead, forward the mail to our contact centre email address contactcenter@accessbankplc.com
Be Security Conscious
  • Confirm account balance from an ATM or bank when you receive a credit alert before releasing goods
  • Do not respond to any mail requesting your personal details like Account number, Card details, Token, PIN, etc.
  • Access Bank will not request such personal information from you either via mail or phone call.

Get in touch with us

LET'S HAVE A CHAT OR SEND US AN EMAIL HERE Head office at 14/15 Prince Alaba Abiodun, Oniru Road, Victoria Island, Lagos Nigeria

You can also call us on: 0700CallAccess (07002255222377), +234 1- 2712005-7, +234 1-2802500

Latest News

S&P Global Ratings Provides Aligned Opinion on Access Bank PLC's Sustainable Finance Framework Access Bank Plc (Access) enters into acquisition agreements with Standard Chartered Bank Access Bank launches the first American Express® Cards to be issued in Nigeria NOTICE OF ANNUAL GENERAL MEETING 2022 Access Bank PLC FY Financial Statement