It is an Access Bank customization service that allows you to personalize specified debit card with an image of your choice. You may select an image from our image gallery for a fee or upload one of your own images.
Can I Personalize any Access Bank Debit card?
At the moment, you can only personalize a verve debit card issued on an Access Personal savings/current account. The Bank will notify its customers as soon as other card options are available for personalization.
Can I Personalize a Card on my Corporate/Business Account?
This service is only available on Individual accounts currently.
Will this Change how my Card Works?
No, personalization of your card will not cause any change in functionality.
Can I Open an Account and get a Personalized Card Straightaway?
Yes. However, this will take a longer time for your card delivery as personalized card requests are treated within 5 business days.
How do I Create my Card?
Simply go to www.accessbankplc.com/persona and follow the steps to personalize your card. You will be given the choice of using an image from Access Bank online gallery or uploading an image of your choice provided it meets the Image Guidelines.
What Format does my Image need to be in Before Uploading and is there any Size Restriction?
Your image must be at least 420*420 pixels and no more than 10MB in size. Acceptable image format are JPEG (.JPG), PNG, Bitmap (.bmp) and TIFF
Can I Put any Image on my Card I.E A Celebrity’s Image?
NO. Please refer to our image guidelines for more details on unacceptable images such as nudity, firearms, drugs, national flags etc. However, we have secured rights to some images which are available for use on the platform.
I have more than one Access Bank Current Account; will all of my Debit Cards be Replaced if I Create my Card?
No, all your debit cards will not be replaced based on a single request. The Bank will only create a card on the specific account indicated on the card designer.
Can I see what my Card will look like before I make my Application?
Yes, you will be given the opportunity to see the final look of your card on the screen. You can then choose to proceed or if you wish to make changes, you can go back and alter the image or select a completely new image.
What happens after I have Submitted my Application?
You will receive an email within 48 hours informing you of the creation of your card where the card design has been approved or the decline of your card where the image contravenes the specified image guidelines. If your image is declined, you can submit another request with an approved image from our gallery or another image of your choice.
How much does it Cost?
The cost of card is the standard charge of N1,000 while the image processing fee will cost additional N500. We also reserve the right to charge an appropriate fee if you change the image on your personalized card or when your image is declined more than once.
When will I receive my new Personalized Card?
You will receive your new Persona Card within 3 business days of receiving the confirmation e-mail on the successful approval of the image.
Can I use my Existing Card while I am waiting for my new Card to Arrive?
Yes, you can continue to use your existing card while you wait for your Persona card to be processed.
What if I Change my Contact Details after making the Request?
Please inform the Bank by contacting your nearest branch or by calling the Telephone Banking number on the back of your card.
How can I Change the Image on my Card if I Change my mind?
After submission of your request, changing the image on your card would mean requesting for a new card. You can request for a new card via the Bank’s website (www.accessbankplc.com/persona).
I've Decided that I don’t want a Personalized Card anymore. How can I get a Non-personalized one?
You can decide to revert to a standard card at any time. Simply call our fully interactive 24-hour multilingual contact center on +234 01 2712005-7 to make the request.
I ordered a new Standard Debit Card Yesterday as my Existing Card had been lost. Can I Choose an Image to go on my new Card Today?
The process to replace your card had already started; hence, you will not be able to change or add an image until you have received your new card.
What Happens if I Change my Account?
If your new account supports the Access Customized Card service, your existing personalized card will continue to be valid. If your new account does not support the Access Customized Card service, we will issue you a new standard card is this at a cost.
What do I do if my Card is Lost, Stolen or Damaged?
Please call us immediately on +234-1-27120005-7 or send an email to firstname.lastname@example.org to block the current card.
Where can I go if I need Further help?
Please visit the nearest Access Bank branch or call our contact center on the number that appears on the back of your card.