Access Mobile Classic - Frequently Asked Questions

  • You need to have a savings or current account with Access Bank Plc; the accounts should have full KYC documentation.
  • Then send D AM to 20220 as an SMS in order to download and run the Access Mobile service application.
  • In addition, the phone also needs to be web-enabled so as to be able to download the Access Mobile service.
  • Include download process for Android phones from Play store. 
No. Access Mobile is not available to multi-mandate accounts; only single-mandate accounts may be used with Access Mobile. 
Any phone that is web-enabled so as to be able to download the Access Mobile service. Customers with i-phones and android phones should visit the Google play store and search for Access Mobile to download. 
Yes, the apps would work, however it is not advisable to have both on your device for security reasons
No, the Pin for the Classic Mobile cannot work with this new app. Call the contact center or visit nearest branch for a PIN activation on the app.
No, the two applications can stay together on the phone but this is not advised.   
No, the Login information for Access Mobile cannot be used for the Premium app.