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According to various studies, one of the main reasons employees quit their jobs is because they do not feel valued or satisfied. Herzberg's motivation theory backs this up, as it states that there are certain factors that influence job satisfaction, one being valuing and appreciating employees. Everyone longs to be valued in the organisation they work in and this is a key factor that improves an individual's productivity level and overall success of the company.
The term 'value' in this case means to think ultimately of a person, appreciate and respect them in a manner that makes them comfortable to work, thus improving employee engagement and performance. This will eventually lead to employees contributing to the growth of the company or business.
Unhappy or unsatisfied employees will have the opposite effect on an organisation. Aside customers, a company's most important asset are its employees. This is because they are ambassadors of the business, and they render services to customers. To avoid adverse effects on the business, it is important they are treated well.
Tips on Creating a Comfortable Work Environment
Ÿ Avoid unhealthy competition
between employees
Ÿ Avoid double standards between
employees.Treateveryoneequally Ÿ Correct employees in a polite way;
constructive criticism is important
Ÿ Appreciate employees and try as much as possible to thank them once they have completed a task
well
Some of the benefits a company can derive from valuing employees and creating satisfaction are:
Increase in Efficiency and Growth of Employees
Employee satisfaction will always result in employees being more productive, effectively adding value to the company they work in. All employees want to grow within their work environment and when they are valued, it boosts morale and makes them perform better at work while growing and gaining experience.
Heightened Employee Loyalty and Trust
Employees who feel valued at work add more and do better at with their tasks. They are more engaged and this consequently creates room for more loyal employees who are passionate about their work and have positive interactions with their colleagues. Employees become more devoted to the success of the company once there's loyalty and trust.
Retention of Outstanding Employees
When employees feel satisfied with their job, there is a tendency to stay and grow within the organization. However, the reverse happens when employees are undervalued, especially when they
are aware of the expertise and experience they possess. They will endeavour to go to a better place where they can contribute more and feel more appreciated. When this happens at a high rate, it becomes costly for a business. Companies spend more on recruitment, therefore, losing potential and more experienced talent who would have contributed to the success of the business.
Success for the Organization
A work culture where employees are actively involved and respected, enables employees become more committed to attaining excellence at work. There is the notion that customers are always right, which is true. When employees are satisfied and treated well, it leads to customers being satisfied with the services provided because they will be treated well by employees. It's basically a cycle. Eventually, this boosts company morale, enhances productivity, reduces cost and thus drives revenue for the company.
All this points to the fact that there can be no customer satisfaction and business growth without employee satisfaction. In Access Bank, we value our employees and always want them to be satisfied and grow within the company. Employees are our most precious assets and valuing them is key to us as well as our customers. Happy employees translate to happy customers.
Valuing your most precious assets
PAGE 6 INSIDE ACCESS | SEPTEMBER 2020 4TH EDITION