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IFNOFODZFOONRETHOUGHT Corporate
Customer Forum
MAIDEN EDITION
BACKGROUND
As part of the Bank's drive to improve customer engagement, the TQM Wholesale team in partnership with the Wholesale Banking Division, planned a webinar for select customers within the respective business segments (CIBD and CBD).
This maiden edition held on June 25, 2020 and was themed “Economic Outlook and Opportunities for Organisations in Unprecedented Times.” The goal of the event was to communicate the Bank's commitment to customers in the light of economic changes being experienced globally and provide direct access to Management.
SUMMARY OF THE EVENT
The webinar began at 10:00am via Microsoft Teams, with a welcome address by the Moderator, Tomilayo Aluko (Head, TQM Wholesale), who outlined the program for the day.
This was followed by opening remarks from the Group Managing Director, Herbert Wigwe. He emphasized the need for the Bank and customers to work together to create a post COVID-19 era; hence the need to revisit business models and ensure stability and resilience. He also stated that our customers can access support in these times, particularly those willing to use local raw materials, as the aim is to produce what we consume and consume what we produce.
Rotimi Aaron Peters (Unit Head, Economic Intelligence), then gave a presentation on the
opportunities for organizations in these unprecedented times. Rotimi's presentation provided some insight on the Global impact of COVID-19, slump in oil prices and Nigeria's actions to mitigate the COVID-19 effect. He also highlighted economic findings in the various sectors and shared some solutions to the issues discussed.
Question and Answer
The Q&A segment was addressed by both Herbert and Roosevelt Ogbonna (Group Deputy Managing Director). Questions were sent in using the live chat feature. Majority of the questions were centred on Foreign Exchange (FX) rates and stability, access to loans, opportunities for local manufacturers, letters of credit, amongst others. All questions were adequately addressed.
The webinar came to an end at 11:47am with closing remarks from Hadiza Ambursa (Executive Director, Commercial Banking Division). She reiterated the Bank's readiness to partner with and support organisations during this time with an emphasis on customers who were interested in manufacturing raw materials locally.
ATTENDANCE
A total of 463 participants joined the webinar. Kindly see breakdown below:
Category
Total Number
Internal Participants
248 employees
External Participants
215 customers
PAGE 8 INSIDE ACCESS | JULY 2020 3RD EDITION