Page 11 - INSIDE ACCESS NOVEMBER 2ND EDITION

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The Asian Banker Middle East and Africa Regional Awards Programme, provides the undisputed benchmark against which to measure the performance of the best banks and financial institutions. The programme is designed to identify emerging best practices in financial services and technology implementations and innovations as well as to identify implementation goals and challenges from which other financial institutions and technology companies can learn.
The financial services industry ecosystem is undergoing rapid
changes in the enhancement of customer experience via digital channels. Financial institutions are increasingly embracing new technology, innovations and adopting digital transformations, with Access Bank at the forefront of this transformation in Africa.
As a result of its robust digital drive, Access Bank recently won 'Best Digital Bank in Africa' during the just concluded Asian Banker awards ceremony.
The citation reads that Access Bank has shown strength in Digital Banking with diversified offerings and increased digital
customer users and has leveraged technologies including advanced analytics, cloud computing, artificial intelligence, machine learning and robotics process automation to reshape the business operations and drive performance in a scalable manner.
Access Bank continues to establish better relationships with customers and capture an increasing share of customers by offering personalised products and solutions for all customer segments.
PAGE 11 INSIDE ACCESS | NOVEMBER 2020 2ND EDITION