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Customer Satisfaction Stories
Date
Branch Code
Branch Name
Region
Staff Name
Staff Level
Commendation Remarks
13/3/2020
71
Maryland
Lagos 6
Oje Fredrick Orhewere
TO
Anita Ukpong tweeted to appreciate the efforts and support of the CCO Oje Orhewere. She was able to complete her mobile banking enrolment successfully and with ease.
27/3/2020
530
Joel Ogunnaike
Lagos 7
Asagunla Olaleye Sunday
TO
Mr. Dauda was caught by teller Asagunla Olaleye attempting to make a fraudulent withdrawal of N20,000 from a third party account.
The same culprit had succeeded in withdrawing N7,000 from the same account in January 2020 at the same location but was not caught.
16/07/2020
333
Ajilosun Branch
SW 2
The Branch
Branch
Omodun Olusegun Ayodeji tweeted "Big thanks to Access Bank
Ajilosun Branch for their help." Customer erroneously transferred funds to a wrong beneficiary
(Access Bank account). The funds were intended for an important business transaction which required the customer to obtain a court order but unfortunately, this was the COVID-19 lockdown period and the court was not in operation. With his connections, the BM helped the customer procure a court order at the High Court of Ado Ekiti. Consequently, the wrongly credited account was debited with the authorization of the legal department and the customer was refunded.
PAGE 7 INSIDE ACCESS | AUGUST 2020 1ST EDITION