Page 6 - INSIDE ACCESS MAY 21 3RD EDITION

LIVING THE BRAND
Service, not Compromise
WorkingatAccessBank, you have most likely heard the statement “Customer is King” over and over again. At Access Bank, the customer is indeed king and we are committed to going the extra mile to ensure customer satisfaction. Our promise is speed and excellent service at all customer touch points however, speed does not mean compromise. Service does not mean compromise.
In order to deliver “value” and exceptional service, we will not compromise on standards and
guidelines. As an institution, integrity is one of the most important values that we expect from our employees, we will always do the right thing and go through the right process at all times, our goal is to achieve 100% compliance to all regulatory and statutory requirements.
This can be a major inconvenience sometimes but as brand custodians, it is our responsibility to uphold these tenets. It is important to maintain the highest level of diligence when dealing with customers, do not circumvent
processes in the course of customer engagement. There is no justification for compromising the system or yourself.
When in doubt about the right process or proper action to take, please ask questions. ServiceNotCompromise #AccessWarriorsShallWe
So many employees use the need for speed and the need to deliver service to customers as a justification.
Contributed by
Oluwaseyi Adekanye
PAGE 6 INSIDE ACCESS | MAY 2021 3RD EDITION