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Dear Colleagues,
As the Customer Service Week comes to an end, I would like to use this opportunity to celebrate you all for your efforts, commitment, and passion in creating delightful experiences for our customers.
The theme for this year’s celebration iterates more than ever, our need to put customers first and ensure that they see us as the service leader in the industry.
A Dream Team is indeed the best possible group of people to perform a task, to grow together, to achieve even greater things. Together, we must uphold the Bank’s values and live the Access brand. In the eyes of our customers, we must each be their Team Player.
We have everything it takes, and with our collective participation in the service Revolution program, I am certain that we can and will achieve much more to ensure that our customers receive only the best service at all times.
In being the World’s Most Respected African Bank, please reflect on the words of Helen Keller, “Alone we can do so little, but together we can do so much”.
Henceforth, we must always ask ourselves:
Have I put my customer first in everything I do?
Have I proven to my customer that we are the Bank of choice?
Do I put a smile on my customer’s face at every opportunity?
Have I loved my customers and appreciated them for sticking with the Access Brand?
Do this daily and I am sure we will have many success stories in the coming days.
I look forward to celebrating the Access Cream Team success in the Service Revolution.
Warm regards,
Chizoma Okoli
ED, Business Banking Access Bank Plc
More information:
Internal Communications@accessbnkplc.com