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On boarding more customers and staff to online platforms
Online Platforms
Nigeria
Ghana Gambia Rwanda Congo
On boarding customers on the online channels has improved significantly as a result of increased levels of engagement
Web-based platforms such as FINTRAK ERMS and Process maker facilitates working from home
Learning to operate online communication platforms and media such as Microsoft teams, OWA, SharePoint etc.
As a result of increased engagement, more customers are now getting on our online platforms
The use of the Bank's platform for virtual engagements has improved our knowledge
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5
A designated work space ensured more focus and less
Discipline
Nigeria
Having a designated work space ensures less distraction
Mozambique
Team Work
Working from home means enjoying a new work space that can be more comfortable, planned and organized
Collaboration and support
Nigeria
Gambia Zambia
Congo
Collaboration amongst team members has improved as we all understand the importance of team work
Improved communication with colleagues, especially in the office when in need of assistance
Efficient team work has ensured business continuity with minimal disruption to customer service
Applications such as Microsoft Teams and Outlook has made interaction with colleagues so easy
PAGE 10 INSIDE ACCESS | AUGUST 2020 1ST EDITION