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Customer Care

Please click on a question below to view the answer.

Who do I talk to in Access Bank Plc?

You can call our Customer Care representatives on +234 01 271 2005-7, +234 01 8771490, +234 01 7332000, +234 01-282500, +234-01 4638100, +234-8026163718 contactcentre@accessbankplc.com.
for any enquiries, complaints, suggestions, or compliments. We guarantee that all issues reported will be attended to within 24 hrs, offering solutions or appropriate options.
Your feedback is important to us.

What benefits does the Access bank offer its customers?

  •   Accessibility - an enlarged network of over 120 branches and service delivery channels
  • Product Diversification - world class Retail banking and Treasury products to meet customer's banking needs
  • Service Delivery - powered by 21st century technology, service will be simple, speedy, responsive seamless and customer centric. We will continue to be the market leader in service delivery.
  • Greater Lending and Transactional Capabilities - with increased balance sheet and shareholders funds, we have sufficient capacity to underwrite and provide credit facilities to customers.

Can you give me details of your products and services?

Please click on http://www.accessbankplc.com/product_services.aspx for details of our products and services

Where can I locate your branches?

Please click on branch locations to view the lists and addresses of our branches nationwide

I have changed my address, what do I do?

Please, submit an instruction to change your personal details at any of our branches closest to you.

Who is my account relationship officer and what's the best way to reach him/her?

Please see your Home Branch Manager or call the Customer Contact Centre on telephone # 01 271 2005 - 7

I would like to provide feedback on the service I received, who can I talk to

Please log your feedback on our website by clicking on feedback

How can I get a copy of your latest reports and financial statements?

Please click on http://www.accessbankplc.com/financials.aspx to view or download a copy of our latest financials

When can I open a Domiciliary account?

A domiciliary account is an account maintained in foreign currencies other than Naira. The account can be opened immediately at any of our branches in the following currencies:

  • US Dollars
  • British Pounds
  • Sterling Euro

The minimum opening balance for the Access Bank Domiciliary Account is Five hundred US Dollars (US $500) or its equivalent in Euro or Pounds Sterling, you can also earn interest on balances above $10,000 (Ten Thousand Dollars) or its equivalent.

The following transactions can be carried out on your domiciliary account:

  • Telegraphic funds transfer – 3rd Party & Own
  • Withdrawal of foreign currency cash and travelers cheques
  • Deposit of foreign currency cash and travelers cheques
  • Clearing of foreign currency cheques
  • Foreign currency draft issuance
  • Letters of credit
  • Transfer of funds into your domiciliary account through any of our correspondent banks

 

How can I open an account?

The account opening process can start immediately by downloading the forms from http://www.accessbankplc.com/download_center.aspx. However, you will have to visit any of our branches to complete the process.

 

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