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F.A.Q

This page provides valuable answers to frequently asked questions...

Access Bank Cards

Please click on a question below to view the answer .

What is an AccessCard?

It is a debit card issued to Access Bank account holders. It may be issued on either the InterSwitch or the VISA platform

What is a debit card?

A debit card is an electronic payment card issued to you by your bank. It can be linked to one or more of your bank accounts. When you use a debit card to make payments or get cash, the money is deducted directly from your bank account. You can use a debit card on any ATM, PoS terminal or even on the internet.

Difference between Interswitch & V-pay

Inter Switch is a local card scheme, while V-Pay is a Visa International product strictly for the Nigerian market.

How do I get an accesscard ?

Fill our card requisition form, and select which of your accounts you wish to link the card to. Drop the form at any Access Bank branch.

What is an Mpower Card?

Mpower card is issued to Access Bank's salary account (Mpower) holders. The product allows the card holder to draw up to 75% of their monthly salary as an advance, and allows 2 free ATM transactions per month on other banks' ATMs, amongst other things.

What is unique about the Mpower card?

It is the only card that gives you instant access to credit, 24 hours a day (Salary advance & overdraft)

How do I get an Mpower card?

Simply open an Mpower account.
Please contact our Consumer Banking Unit, on 271 2031 or Customer care or Contact your HRU.

How do I activate my Card(s)?

The very first transaction on your Interswitch card MUST be a PIN change. Thereafter, your card is activated for subsequent transactions. V-pay cards come activated for now. PINs are 4 digits only.

How much money can I withdraw from an ATM?

Your card is configured to allow you 3 cash withdrawal transactions a day, to a maximum amount of N20,000.00 per transaction.

What other transaction can I carry out on an ATM?

The following transactions can currently be carried out on an ATM: Cash withdrawal, balance inquiry, PIN change, funds transfer between own accounts, mini-statement rendition and airtime purchase.

Can my card be used to make a purchase on POS terminal?

Yes. the card can be used to purchase goods and services at any outlet where Interswitch and/or V-pay cards are accepted.

Can my card be used to make purchase on the Internet?

Yes. Look for the V-Pay or InterSwicth logo on the site you wish to purchase from and follow the instructions.

Does the card expire?

Yes. The expiry date is embossed on the face of the card. Renewed cards will be issued automatically prior to expiry.

Can I give my PIN to a 3rd party to use my card?

NEVER GIVE OUT YOUR PIN to a third party. Doing so will compromise your card and make you responsible for all commitments undertaken by them.

What do I do if my card is stolen?

Please call any of the following numbers: 01-271 2005 - 7, 0806 274 5899 or 0802 616 3719, and request that the card be hotlisted immediately. You might be asked a few questions to confirm you are the actual owner of the card.

What are the advantages of using a card over using cash?

Using a debit card eliminates the risks associated with carrying large sums of money. A lost or stolen debit card can be hotlisted while the funds remain safe in the account(s) linked to it.

Can I use/spend more than I have on my card?

No you cannot. You can spend only what you have in your account. However, Mpower card holders enjoy credit privileges on their cards.

What happens if I forget my personal identification number (PIN)?

The card becomes useless. You will need a new card. Please ensure you do not forget your PIN.

What is the cost of a card?

Card issuance is free of charge and re-issuance at expiration is free. However, if you lose your card, it will cost just N1,000.00 to get a new one.

If I have a problem with any of my cards, who do I contact?

Please call 01-271 2005-7, 0806 274 5899 or 0802 616 3719, or send e-mail to cardsandatm@accessbankplc.com.


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