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MYACCESS Community Social Media Guidelines

Join the conversation…

We welcome your participation as a means of sharing your own experiences, suggesting improvements, and chiming in on the conversation. To keep our community focused, we have set some guiding principles:

  1. This Community is moderated and all comments are reviewed by the community management team before being posted.
  2. To ensure exchanges that are productive, informative, respectful of diverse viewpoints and lawful, we will review all comments and we will NOT post comments that are or include:

    • Off Topic. We will exclude comments not related to the subject of the conversation. If you have an idea for a subject, would like to provide feedback, or would like follow-up. Please write to us at contactcenterunit@accessbankplc.com
    • Spam. Comments focused on selling a product or service, or comments posted for a purpose of driving traffic to a particular website for personal, political, or monetary gain will be excluded.
    • Personal Attacks. If you disagree with the content, we would like to hear from you, but ask that you refrain from personal attacks or being disrespectful of others. Malicious intent and or participation not in the spirit of civil conversation will be excluded.
    • Illegal. Laws that govern use of copyrights, trade secrets, etc., will be followed.
    • Offensive Language. Comments including but not limited to, profane or provocative language will be excluded (which means that hateful, racially or ethnically offensive or derogatory content, threats, obscene or sexually explicit language will not be tolerated).
    • Private or Confidential Information. Please do not provide any of your specific account details or other personal information. If you have immediate service needs, please contact the bank representative through our Contact Center.
    • Threatened or Actual Litigation. We will exclude posting comments concerning threatened or actual litigation, or disputes, between you and any other person or entity.
  3. Please note that we cannot accept comments from individuals under the age of 13.
  4. Comments in HTML format (or URLs) will not be accepted. Please only enter plain text.
  5. Access Bank reserves the right to change these guidelines at any time at its sole discretion. The most current guidelines will be available to you online.
  6. Access Bank does not endorse any comments made by its employees, unless they are an authorized representative of the Bank. The Bank does not validate assertions or forward-looking statements in the comments. All statements and viewpoints expressed in the comments are strictly those of the “commenter” alone, and do not constitute an official position of the Bank, unless they are posted by the original author (who is an authorized representative of the bank) or by a subject matter expert responding on behalf of that authorized representative.
  7. Claims of Copyright Infringement If you believe in good faith that materials available on the Bank’s site infringe your copyright, you (or your agent) may send the Bank a notice requesting us to remove the material or block access to it.
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