FAQ - Access Bank

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Frequently Asked Questions

FAQs

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Customer Care

Who do I talk to in Access Bank Plc?

You can call us on:
+234 01 271 2005-7, +234 01 7332000,
+234 01-280500, +234-01 4638100

For any enquiries, complaints, suggestions, or compliments.
We guarantee that all issues reported will be attended to within 24 hrs, offering solutions or appropriate options.
Your feedback is important to us.

Can you give me details of your products and services?

Please click here for details of our products and services

Where can I locate your branches?

Please use the ATM/Branch Locator to your right under “Quick Links” to locate a Branch

I have changed my address, what do I do?

Please submit an instruction to change your personal details at any of our branches closest to you.

Who is my account relationship officer and what's the best way to reach him/her?

Please see customer care or call +234-1-271 2005 to 7

I would like to provide feedback on the service I received, who can I talk to?

Please log your feedback on our website by clicking on the feedback icon just to the right of the page.

How can I get a copy of your latest reports and financial statements?

Please go to our "Financial Reports "page to view or download a copy of our latest financials

When can I open a Domiciliary account?

A domiciliary account is an account maintained currencies other than Naira. The account can be opened immediately at any of our branches in the following currencies:

US Dollars
British Pounds
Pounds Sterling and Euro

The minimum opening balance for the Access Bank Domiciliary Account is One hundred US Dollars (US $100), One hundred Euro (€100) or One Hundred Pounds Sterling (£100). You can also earn interest on balances above $10,000 (Ten Thousand Dollars) or its equivalent. The following transactions can be carried out on your domiciliary account:

Telegraphic funds transfer – 3rd Party & Own
Withdrawal of foreign currency cash and travelers cheques
Deposit of foreign currency cash and travelers cheques
Clearing of foreign currency cheques
Foreign currency draft issuance
Letters of credit
Transfer of funds into your domiciliary account through any of our correspondent banks

How can I open an account?

The account opening process can start immediately by applying online now or by downloading the forms available in our Express Service section. However, you will have to visit any of our branches to complete the process.

NUBAN Account Numbering System

Click here to download